Privacy Policy

This privacy policy sets out how Pick 'n' Mix Cards uses and protects any information that you give Pick 'n' Mix Cards when you use this website.

Pick 'n' Mix Cards is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pick 'n' Mix Cards may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who are we?

Pick 'n' Mix Cards is a UK online greetings card retailer. Our registered address is 12 Caldecote Avenue, Cockermouth, Cumbria, CA13 9EQ, United Kingdom.​​​​​​

What information do we collect about you?

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Who has access to your information?

As part of our processing, fulfilling and dispatching your order, we may share your personal information such as name and address with relevant third parties such as Royal Mail, Parcelforce and approved suppliers (when required). We do not sell, distribute or lease any personal information with any other third-party companies.

Pick ‘n’ Mix Cards do not store or hold any customer's card data. This is all done via third-party payment processors i.e. Klarna, PayPal, Worldpay who specialise in the secure online capture and processing of credit and debit card transactions.

How long do we keep your information?

In compliance with HM Revenue and Customer (HMRC) we will hold records for financial purposes for at least 5 years after 31 January submission deadline of the relevant tax year.

How long do we keep your information?

Should you be under the age of 16, its advised you speak to your parent/guardian prior to purchasing any product through Pick ‘n’ Mix Cards.


We would like to send information regarding our products and services which may be of interest to you. This information is only in connection with Pick ‘n’ Mix Cards, no third party.

We will only contact you for marketing purposes if you have given prior consent by either signing up for or expressing an interest in Pick ‘n’ Mix Cards products and services.

We use a third-party provider, EKM Response to deliver our e-marketing communications. We gather statistics around email opening and clicks to help monitor and improve our e-newsletter. For more information, please see EKM's privacy notice.

We will not sell, distribute or lease your personal information to third-party companies unless we have your permission or are required by law to do so.
If you have consented, you have the right to stop us from contacting you at any point. If you no longer wish to be contacted for marketing purposes please contact us. Alternative you can unsubscribe or update your preferences and details via our e-communications at any time. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We use the following services on to monitor our visitors and ensure you are getting the best possible experience from our website. 
Google Analytics – to collect standard Internet log information and details of visitor behaviour patterns. The information is only processed in a way which does not identify anyone specific, but collects general information such as number of visitors to various parts of the website.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting

(a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.

(b) Served by third parties on our websites

Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

(c) Served by third parties on third party websites

We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact us on the details below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you