Return & Refund PolicyThanks for shopping at Pick ‘n’ Mix Cards, www.picknmixcards.co.uk. If you are not entirely 100% satisfied with your purchase, please first contact us to discuss your options.
CancellationsPlease view our terms and conditions for further details (clauses 1.22-1.28).
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging i.e. includes cellophane sleeve
- Your order number must be clearly marked.
- Your item needs to have the receipt or proof of purchase from Pick 'n' Mix Cards.
- All items need to be returned in appropriate protective, secure packaging to Pick ‘n’ Mix Cards, 12 Caldecote Avenue, Cockermouth, Cumbria, CA13 9EQ
- Please note Handwritten Cards can not be returned.
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund via original method of payment within 14 days of us receiving the items.
- You will then receive the credit depending on your card issuer's policies.
ShippingYou will be responsible for paying for your own shipping costs for the safe return of your item back to Pick ‘n’ Mix Cards unless the return is a result of our error or a manufacturing defect.
In the event of your order being returned via the courier back to Pick 'n' Mix Cards we reserve the right to charge additional re-delivery costs as a result for example incorrect shipping address by the customer or failure to collect your order from your delivery office.